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Lead recovery
Follow up with past leads and old estimates that never booked, where you have permission to contact them. People who are interested and a good fit are sent on to booking.
Don’t buy more leads. Finish the ones you have.
We help service businesses follow up with people who reached out but never booked. The goal is one clear path from first contact to a booked appointment.
Built around how your business already works, with results you can measure. No guaranteed revenue claims or mystery fees.
Businesses we support
Service businesses where a missed call or a quiet estimate means a lost job.
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HVAC
Hot weeks bring more calls than the office can return.
Read about HVAC -
Plumbing
Calls come in while the crew is under a sink.
Read about plumbing -
Electrical
Quote requests run from a small repair to a full project.
Read about electrical -
Roofing and other estimate-driven services
The job is often won or lost after the estimate.
Read about roofing
Where jobs slip away
Here are four places a job can slip away after someone reaches out to you.
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Missed calls
The phone rings while the crew is on a job. Nobody calls back.
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Web forms with no reply
Someone fills out your website form after hours. They never hear back.
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Quotes with no follow-up
You send a price. The customer goes quiet. Nobody checks in.
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No record
Nobody can say how many people reached out, who was contacted, or what happened next.
One path for every lead
Every lead goes through the same four steps. You approve the rules in writing.
New lead
Each web form, missed call or old estimate is followed up the same way, under rules you approve.
Good fit?
We check each lead against the rules you set.
Booked
Good-fit leads go on your calendar, following your booking rules.
Report
You see who was contacted, who replied and what got booked.
What we do
We turn people who already asked about your work into booked appointments. We start with one service. Two more are planned.
Follow-up for new leads
Planned. A consistent response to every new inquiry, with qualification and routing to the right person. Unusual cases will go to a person, not a script.
Marketing for new leads
Planned. Marketing for new inquiries, added once your follow-up process is working. No bought lists, cold calls or cold texts.
How this is different
Lead sites sell you new leads. Agencies sell you marketing. We start with people who already asked you about a job.
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Your own leads, not shared ones
Lead sites and agencies
On lead sites, the same job request can go to several shops.
Preflight Client
We work your own past leads and old estimates, where you have permission to contact them. Your records stay yours.
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Pay for what you can check
Lead sites and agencies
Pay-per-lead sites charge for each lead, even when you do not win the job.
Preflight Client
You pay for work set out in your written agreement. A performance fee, if you choose one, is only for an appointment that took place.
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Disputes with a record
Lead sites and agencies
On lead sites, the site decides which bad leads get credit. That credit often goes toward more leads.
Preflight Client
Every appointment we charge for will have a record. You can dispute a charge. If the evidence does not back it, it is removed or credited back.
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Your accounts, a short start
Lead sites and agencies
Some agencies ask for a year-long contract. Your website and ad accounts may not be fully yours until it ends.
Preflight Client
We start with a short trial at a fixed fee.
We use our own process, built for trade businesses. We keep the details private. You approve every message and rule before it goes live.
No guaranteed sales. Your team still answers, quotes and closes the job.
How it works
Five steps. You approve each one before we move on.
Audit
We look at how leads reach you today and where they get stuck.
Set up
We set up the follow-up and booking rules. You approve them.
Start small
We begin with a short trial, called a pilot. Unusual cases go to a person.
Measure
We count who was contacted, who replied, who booked and who showed up.
Improve
We change what is not working, based on what we counted.
Who this is for
A home-service trade business with room for more jobs, and leads that do not always get a follow-up.
We serve HVAC, plumbing, electrical and roofing businesses in the Austin, Texas area.
Supported industries
- HVAC
- Plumbing
- Electrical
- Roofing and other estimate-driven services
How pricing works
You pay for set work, agreed up front. If you run ads, you pay the ad company directly.
Illustrative test prices. Not a quote. Final scope and price are agreed in writing before any work starts.
No guaranteed results. We do not guarantee any number of leads, appointments, sales or revenue. We do not answer live calls, handle emergencies, or call or text your prospects, and we send no automated calls or texts. Your signed agreement and service order set the scope, fees and billing rules. Read the full Service Scope and Results Disclaimer.
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Preflight Audit
$250–$500 one-time
We review how you handle leads and follow-up, find where jobs get stuck, and give you a plan, most important first.
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Recommended
Lead Recovery Pilot
$750–$1,500 fixed fee, about 30 days
One lead source and one process you approve, with clear rules for which leads fit and how they book. A weekly report and a review at the end.
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Managed Acquisition
$1,000–$2,500+ per month
We set up and watch your follow-up process each month and report on it. Ad spend, outside software and custom work are priced separately.
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Optional performance fee
$50–$150 per verified attended appointment
Only if you agree to it, and only for appointments your records back up. If we cannot prove it, we do not bill it.
A Commitment to Measurable Results.
We are new, so there are no client case studies yet. We will build them from real, checked records. Business owners deserve evidence, not inflated promises.
How we will keep score
- We will measure what we agree on with each client, using the client's own records.
- We will keep checked results apart from estimates. We will say what time period we measured and what the limits are.
- A case study is published only after the participating business approves its exact text and figures.
- We will never make up customer quotes or results, or pass off a sample as real performance.
Each report counts every step on its own: contacted, replied, qualified, booked, showed up, sold. We credit revenue to our work only with your records and a method we agree on first.
Want to take part? Tick the box on the review form, or tell us when we get started. It is your choice, and it does not change the service you get.
| Stage | Count |
|---|---|
| Past leads contacted | 200 |
| Good-fit appointments booked | 16 |
| Customers who showed up | 12 |
| Jobs sold | Not supplied |
Find out where your jobs slip away.
Book a free review. Tell us how leads reach you and what happens to them. We will tell you plainly whether we can help.